Telephone Banking

Enjoy fast, secure access to your accounts anytime with Telephone Banking.

{beginAccordion}

Telephone Banking

{openTab}

Bank anytime with Telephone Banking, a secure automated service that gives you access to account information and select transactions by phone, to enjoy:

• Access your accounts 24/7¹
• Manage finances without internet access
• Skip branch wait times
• Verify your identity securely
• Stay in control of your accounts anytime

Simply call Pathfinder Bank at (315) 343-0057 and select Option 1 for Telephone Banking. English and Spanish options are available.

What You Can Do

{openTab}

With Telephone Banking, you can:

• Check balances on checking, savings, CDs, retirement, and loan accounts
• Review recent transactions or search for specific activity
• Transfer funds between eligible Pathfinder accounts²
• Make loan payments
• Access interest, payoff, escrow, and maturity details
• Place stop payments on checks
• Report a lost or stolen debit card
• Change your Telephone Banking PIN
• Access rates and general account information

How to Get Started

{openTab}

To begin using Telephone Banking, you'll first need to establish a temporary PIN with assistance from a Pathfinder Bank employee.

First-Time Users:

1. Visit your local branch or call (315) 343-0057 to speak to a representative and request Telephone Banking access.
2. A bank employee will establish a temporary PIN for you.
3. Call (315) 343-0057 and select Option 1 for Telephone Banking.
4. When prompted, enter your full Social Security Number (SSN) for personal accounts or your business's Taxpayer Identification Number (TIN) for business accounts, followed by your temporary PIN.
5. Follow the automated prompts to create your new, personalized PIN.

Important: Your temporary PIN is valid for one hour after it is established. Please complete your initial setup within that time.

Accessing Your Accounts with Telephone Banking

{openTab}

Once you've completed your initial setup, you can access your accounts anytime using our automated Telephone Banking service.

How to Access Your Accounts:

1. Call (315) 343-0057 and select Option 1 for Telephone Banking.
2. Enter your full Social Security Number (SSN) or business Taxpayer Identification Number (TIN) when prompted.
3. Enter your personalized Telephone Banking PIN.
4. Follow the automated menu prompts to access your account information and available banking services.

Accessing Personal and Business Accounts

If you have both personal and business accounts with Pathfinder Bank, you can access either through Telephone Banking using the corresponding identification number and PIN.

• Personal Accounts: Enter your personal SSN and the PIN established for your personal banking profile.
• Business Accounts: Enter your business's TIN and the PIN established for your business banking profile.

Personal and business accounts require separate PINs and cannot be accessed together using the same PIN.

Forgot Your PIN or Having Trouble Logging In?

If you've forgotten your PIN or are unable to access Telephone Banking, contact your local Pathfinder Bank branch or speak with a bank representative for assistance. We can reset your PIN to help you regain access.

Temporary PINs issued during a reset are valid for one hour and must be changed when you call Telephone Banking.

{endAccordion}

Get Started with Telephone Banking Today!

Contact your local Pathfinder Bank branch or call (315) 343-0057 to get set up. Once your temporary PIN is established, you can access Telephone Banking anytime by calling the same number and selecting Option 1.

^{1 Standard telephone and data charges may apply.}

^{2 Certain transactions may not be available on all account types.}