We’ve learned that scammers are spoofing our main number (315-343-0057) and pretending to be Pathfinder Bank representatives. To protect our customers and keep your accounts and personal information safe, please remember:

• Calls or text message alerts from Pathfinder Bank will only come from our fraud protection number, 833-735-1894, or our fraud alert short code, 37268.
  
  
• If you receive calls or text messages from anyone claiming to be from Pathfinder Bank, hang up and call us back directly at (315) 343-0057.
  
  
• Pathfinder Bank will never ask you to provide codes or personally identifying information such as online banking credentials, account numbers, card numbers, PIN, passwords, or any other sensitive details. Do NOT give out any information to anyone.

For more information on how to protect yourself against these types of scams, please visit our Fraud Alerts page.