ATTN: Berkshire Customers
Important Notice: Debit Card Delivery
We have recently become aware that there has been a delay in the delivery of some Pathfinder Bank Debit Cards. Regrettably, an unexpected issue with our vendor has caused this delay. We understand the inconvenience this may cause and offer our sincere apologies. Please be assured that we are diligently working to resolve this matter promptly and efficiently.
While we work with our vendor to correct this, please note the following:
What This Means for You:
- Current Card Deactivation: Your Berkshire Bank debit card was deactivated on Friday, July 19th at 5:00 pm.
- Activation of New Card: You will be able to activate and use your new Pathfinder Bank debit card as soon as you receive it in the mail. Your card will come in a plain white envelope for discretion.
What You Can Do:
- Instant Issue: Stop by East Syracuse, Clay, Cicero, or our Downtown Syracuse branch locations to receive an instant issue debit card. Find Locations.
- Cash Withdrawals: You can visit any of our 12 locations starting at 8:00 am on Monday, July 22nd for cash withdrawals.
- Credit Cards: If you have a credit card, you can use it for purchases during this period.
- Check Payments: You may continue using Berkshire Bank checks, which will be honored for payments for 60 days post-conversion.
- Cash Apps (P2P): You can begin using services like Venmo with your account and routing numbers. Zelle® is available in our mobile app.
Thank you for your understanding and for being a valued Pathfinder Bank customer.
- PayPal: You can use your account and routing numbers to make payments through PayPal.
Pathfinder Bank’s routing number is 221370894.
In most cases, your account number remains unchanged. If your previous Berkshire Bank account number had fewer than 10 digits, zeros have been added at the beginning (e.g., 12345678 becomes 0012345678). If you received a new account number, it was provided in a separate mailing.
First-time Login Instructions | Online Banking
Personal:
- User ID: Your User ID will generally remain the same as your current Berkshire User ID. However, all User IDs will now be in lowercase. For example, if your User ID was Ca1Summ3r, it will now be ca1summ3r.
- If you require a new User ID, you will have received a notification by mail containing your new User ID before July 19th, 2024.
- Password: If this is your first time logging in, please enter the LAST SIX digits of the Social Security Number associated with your account. Afterward, you will be prompted to create a new password, which will serve as your password for future logins.
Business:
- Company ID: You should have received your new Company ID from us in a mailed letter on or before July 10th. If you do not have your newly assigned Company ID by July 12th, please reach out to us at (315) 343-0057.
- User ID: Your User ID will remain the same, minus any special characters. For example, if your current User ID is Bank@Local, you will now use banklocal. Please note, User IDs are not case-sensitive.
- Password: The temporary password will be Path24 followed by the first four characters of your current username in lowercase. For example, if your current username is Bank@Local, your temporary password will be Path24bank.
Though we are still undergoing minor renovations to better serve our customers, we look forward to welcoming you into our new branch.
We appreciate your patience and understanding during this transition. Should you need immediate assistance during this period, please reach out to one of our friendly Contact Center representatives or stop by your local branch. Thank you for being a valued part of the Pathfinder Bank community.
Our Contact Center is open from 8am to 5pm, Monday - Friday. Please call us at 315-343-0057 if you have any questions or issues.
Thank you for your patience as we continue to grow and expand our local presence and commitment to the communities we serve.
Sincerely,
The Pathfinder Bank Team