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COVID-19 Updates

04.02.2020

Effective Monday, April 6th, our drive-thru service will be limited to weekdays from 9AM to 5PM and Saturdays from 9AM to 12PM

While the drive-thru is capable of handling nearly all of your everyday banking needs, you may have needs that are best served by other methods. Here are some of the ways we can serve you during this time.

  • Online and Mobile Banking – Offers access to your accounts, bill pay, and more.
  • Mobile Deposit – The Mobile Check Deposit feature is available through our Mobile App.
  • Call Center - Our excellent Call Center Associates are local and able to answer any questions you have, call 315-343-0057.
  • Extended ATM Network – Timely access to money in your account using your debit card, balance inquiries, and deposits (ATM deposits are available at all ATM locations with the exception of our Walk Up on West Second Street and our Drive Up at our Plaza Office, both in Oswego).
  • Night Deposit Box – All branches have a night deposit box (drop box) on site. Mortgage payments and cash or check deposits may be made using the drop box. For cash or check deposits, place the deposit in a sealed envelope with the account number and/or deposit ticket and the amount of the deposit. For mortgage payments, place the payment in a sealed envelope with the mortgage coupon or the account number.
  • Bank by Appointment – Bank by Appointment will be available Monday through Friday between the hours of 9AM and 4PM. If you are unable to use the drive-thru, or if you need to schedule an essential meeting like a loan closing, access to your safe deposit box or other service, please call your local branch, your lender, or our customer service line at 315-343-0057. Business owners with transactions of merited size and complexity should make appointments at their local branch.

Please click here, for more information on how to use some of the digital options listed above.

Please note, we have three offices listed below that do not have a drive-thru, but offer a night deposit box and appointment based banking.

  • Main Office, 214 W First Street, Oswego, NY 13126
  • Lacona Office, 1897 Harwood Dr, Lacona, NY 13083
  • Pike Block, 109 West Fayette St, Syracuse, NY 13202

03.26.2020

We at Pathfinder Bank have always been proud of our role as a community focused financial institution. We have a long history of supporting our customers and communities in their times of need, and we are here to support you now and through the uncertainties yet to come. 

We will continue to evaluate our COVID-19 relief program, including options to extend or expand the program, as the situation evolves for our customers and the communities we serve. 

PERSONAL BANKING CUSTOMERS

We have implemented a number of solutions for customers who have been negatively impacted by COVID-19.

• ATM fee waivers may be available through April 30
• Temporary increase in daily limits for ATM withdrawals
• Certain payment deferrals may be available on residential mortgage products
• Additional fee relief may be available on other deposit and lending solutions

Individuals facing financial difficulties related to COVID-19 are encouraged to call us at 315-207-8059 to discuss their individual circumstances and potential solutions available to them.

BUSINESS CUSTOMERS

If you have been negatively impacted financially by the COVID-19 pandemic, we have lending facility options and loan payment deferral options available. Please contact your Business Lender. If you are unsure of who to contact, please call us at 315-532-6399.

For more information visit our COVID-19 Resources page located under Tools & Resources.

03.19.2020

Pathfinder Bank Offices Will Be Drive-Thru Only  & Banking by Appointment Starting March 20

We continue to closely follow the daily developments of the COVID-19 pandemic. Prioritizing the health and safety of our customers and employees, while complying with The Center for Disease Control (CDC) and our Federal and State regulatory guidance, is driving our current decisions.

Our response team has been in conversation several times a day about the actions needed based on the guidance from the CDC and New York State.

Effective Friday, March 20th, we will provide drive-thru service only at all of our locations, as recommended by the CDC social distancing guidance. Our Drive-thrus will operate under normal business hours.

While the drive-thru is capable of handling nearly all of your everyday banking needs, you may have needs that are best served by other methods. Here are some of the ways we can serve you during this time.

  • Online and Mobile Banking – Offers access to your accounts, bill pay, and more.
  • Mobile Deposit – The Mobile Check Deposit feature is available through our Mobile App.
  • Call Center - Our excellent Call Center Associates are local and able to answer any questions you have, call 315-343-0057.
  • Extended ATM Network – Timely access to money in your account using your debit card, balance inquiries, and deposits (ATM deposits are available at all ATM locations with the exception of our Walk Up on West Second Street and our Drive Up at our Plaza Office, both in Oswego).
  • Night Deposit Box – All branches have a night deposit box (drop box) on site. Mortgage payments and cash or check deposits may be made using the drop box. For cash or check deposits, place the deposit in a sealed envelope with the account number and/or deposit ticket and the amount of the deposit. For mortgage payments, place the payment in a sealed envelope with the mortgage coupon or the account number.
  • Bank by Appointment – Bank by Appointment will be available Monday through Friday between the hours of 9AM and 4PM. If you are unable to use the drive-thru, or if you need to schedule an essential meeting like a loan closing, access to your safe deposit box or other service, please call your local branch, your lender, or our customer service line at 315-343-0057. Business owners with transactions of merited size and complexity should make appointments at their local branch.

Please click here, for more information on how to use some of the digital options listed above.

Please note, we have three offices listed below that do not have a drive-thru, but offer a night deposit box and appointment based banking.

  • Main Office, 214 W First Street, Oswego, NY 13126
  • Lacona Office, 1897 Harwood Dr, Lacona, NY 13083
  • Pike Block, 109 West Fayette St, Syracuse, NY 13202

Restricting the services provided in our offices is an extraordinary step, but we are in an extraordinary situation. We believe this is the best way for us to continue giving you essential services while taking maximum precautions against the spread of the disease. For the latest updates on our response and how it affects our offices, visit pathfinderbank.com/covid-19.

To our business customers: We understand that some may experience significant disruption of business.  If you have concerns, please reach out to your Pathfinder Bank lenders so we may collaborate on potential solutions to challenges.

We thank you for your continued partnership with Pathfinder Bank; should you have questions or concerns, you can contact us at 315-532-6399. You can also access accounts online and receive updates on branch closures and updates at pathfinderbank.com. We are actively monitoring this situation and are following the guidelines outlined by the CDC website to manage the spread of the virus. We will continue to provide updates as this situation develops.

03.18.2020

Effective Wednesday, March 18th, 2020 our Pike Block lobby office will be closed. More information to follow.

Please continue to visit pathfinderbank.com for updates on branch closures and hours.

All media inquiries should be directed to Tom Schneider, President and CEO, 315-207-8049.

03.17.2020 

We are prepared, and we want you to be, too.

The situation is fluid and while we are currently providing full services out of all our locations, decisions may be made, in the best interest of employees and customers, that certain limits to lobby availability may occur.  We will keep our customers and communities apprised through our Website Alerts and location postings.

With the recent reporting from the Centers for Disease Control about the Coronavirus (COVID-19) outbreak across the country, we are monitoring the developments closely and taking this situation seriously by enacting our safety and emergency preparedness measures in the event the disease becomes a widespread community risk.

At Pathfinder Bank, we have, and are, taking steps to protect the safety and health of our employees and customers in all of our locations and have planned for potential outcomes that could impact the continuity of business operations. The guidance from the CDC, World Health Organization, and US Department of Health and Human Services and local health authorities focuses on preparedness and prevention. Our Business Continuity Planning Program provides high levels of preparedness and multiple layers of protection for our most important assets: our people, customer information security and our community.  We are also following all guidance put forth by the Federal Reserve Bank, the Federal Deposit Insurance Corporation (FDIC), and the New York State Department of Financial Services.

Given the current unpredictable nature of the spread of COVID-19, and in an abundance of caution, Pathfinder Bank has implemented the following practices immediately

  • We have increased our overnight cleaning activities to ensure frequently touched areas are being disinfected and sanitized.
  • We have implemented social distancing techniques to minimize the typical face-to-face contact by utilizing teleconference calls and flexible workspaces. In addition, we kindly ask all of our customers to help us maintain a handshake-free zone at all Pathfinder Bank locations.
  • We have asked employees who feel ill to stay home. 
  • We have convened a team of our senior leaders who meet daily to discuss the situation and stand ready to take additional steps, if necessary.
  • We have measures in place to ensure our operations can effectively continue so that we can provide our customers uninterrupted service.  Pathfinder Bank already had robust and detailed business continuity plans in place.

In the event of limited access to branch lobbies, you will still be able to conduct business in many ways, such as:

  • Drive-Thru – Our numerous drive-thru branches will remain open 
  • Online and Mobile Banking – Offers access to your accounts, bill pay, and more
  • Mobile Deposit – The Mobile Check Deposit feature is available through our Mobile App
  • Call Center - Our excellent Call Center Associates are local and able to answer any questions you have, call 315-343-0057
  • Extended ATM Network – Timely access to money in your account using your debit card

Please click here, for more information on how to use these options. At this time, all Pathfinder Bank branches remain open. Should that change, we will reach out to you with more information.

To our business customers: We understand that some may experience significant disruption of business.  If you have concerns, please reach out to your Pathfinder Bank lenders so we may collaborate on potential solutions to challenges.
 
We thank you for your continued partnership with Pathfinder Bank; should you have questions or concerns, you can contact us at 315-343-0057 and you can access accounts online via pathfinderbank.com. We are actively monitoring this situation and are following the guidelines outlined by the CDC website to manage the spread of the virus.  We will continue to send updates as this situation develops.

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