Online Banking Alert
Our new Online & Mobile Banking is finally here! We are confident that you’ll enjoy the enhanced features of this new digital experience while continuing to enjoy everything you love about your mobile and online banking now.
Now that the new digital banking platform is live, you will need to conduct your First-Time Login as the previous online banking system and mobile app are no longer available.
Logging in After Upgrade
After the upgrade has taken place, you will access Online Banking by clicking Online Banking in the top right corner of our homepage and selecting Personal from the drop down.
Username: To login for the first time, your username will remain the same. Please note your username will be case-sensitive. It will require that you enter your username in all lowercase letters.
Password: Your initial password will be PathfinderXXXX (XXXX are the FIRST four of your Social Security Number). You will be able to change your username and password in your new account settings if desired.
Note: For your first log in on August 26, 2020, two-step authentication will be required to confirm your account through a phone call or text message verification. Phone numbers will be displayed and you’ll be asked to confirm the phone number associated with your account.
Keep in mind, if you do not see the number associated with your account, confirm you’ve entered your USER ID accurately in all lowercase letters, or select “my phone number is not listed.” If you continue to have issues, please call us at (315) 343-0057.
If you are a business logging in for the first time after the upgrade has taken place, click here for instructions.
Thursday, August 27: Certificates of Deposit, loan information, and running account balances may not accurately reflect in your account until this date. If you have any questions about your balances or accounts, please contact your local branch or call us at (315) 343-0057.
Friday, August 28: Your Bill Pay history will now be available to view. If you have any questions regarding your Bill Pay activity from August 24th through August 28th, please contact your local branch or call us at (315) 343-0057.