Our Berkshire Bank's East Syracuse location's vestibule ATM is now available for use. Please note that the Drive-Thru ATMs at Berkshire Bank's East Syracuse location are currently unavailable and will remain so for a short period following the conversion.

We apologize for any inconvenience this may cause. In the meantime, you can use your new Pathfinder Bank Debit Card surcharge-free at any Pathfinder Bank or Allpoint ATM.

Allpoint ATMs are conveniently located in places you already shop like Target, Walgreens, Costco, and more. Find an Allpoint ATM near you. 

Thank you for your understanding and patience.

Account Information:

Your Pathfinder Bank routing number is 221370894.

Account Numbers: In most cases, your deposit account number remains unchanged. If your previous Berkshire Bank deposit account number had fewer than 10 digits, zeros have been added at the beginning (e.g., 12345678 becomes 0012345678). If you received a new account number, it was provided in a separate mailing.

For other information on your accounts, please visit our conversion welcome site.

First-time Login Instructions | Online Banking

Personal:

User ID: Your User ID will generally remain the same as your current Berkshire User ID. However, all User IDs will now be in lowercase. For example, if your User ID was Ca1Summ3r, it will now be ca1summ3r.

If you require a new User ID, you will have received a notification by mail containing your new User ID before July 19th, 2024.

Password: If this is your first time logging in, please enter the LAST SIX digits of the Social Security Number associated with your account. Afterward, you will be prompted to create a new password, which will serve as your password for future logins.

Business:

Company ID: You should have received your new Company ID from us in a mailed letter on or before July 10th. If you do not have your newly assigned Company ID by July 12th, please reach out to us at (315) 343-0057.

User ID: Your User ID will remain the same, minus any special characters. For example, if your current User ID is Bank@Local, you will now use banklocal. Please note, User IDs are not case-sensitive.

Password: The temporary password will be Path24 followed by the first four characters of your current username in lowercase. For example, if your current username is Bank@Local, your temporary password will be Path24bank.

Need help?

We understand that this transition may bring changes, and we’re here to assist you every step of the way. Be sure to take advantage of our online resources at pathfinderbank.com/welcome. Additionally, members of our Pathfinder Bank team will be available to provide any hands-on support you may need - call us at (315) 343-0057.

We look forward to serving you.