Our new Online & Mobile Banking, which launched August of 2020, has been helping our Personal and Business customers interact with their finances in a more meaningful way, across all their devices.
Learn more about the enhanced features and functionalities:
If you're a customer of ours who has not yet enjoyed the enhanced features of this new digital experience, but is looking for information on how to access them, we encourage you to read on.
Logging in After Upgrade
You will access Online Banking by clicking “Online Banking” in the top right corner of our homepage and selecting either Personal or Business from the drop down. You will be directed to the online banking login page.
If you are a customer of ours who has not yet logged in since our August 2020 conversion, please contact us as (315) 343-0057 or call your local branch for assistance.
Personal: usernames on our new system are case sensitive and will need to be entered correctly for two-step authentication to pull accurate account information.
Business: Logging in to our business platform will always require a Company ID, User ID and a password. If you do not have access to this information, please contact the administrator of your business online banking account. If you are the administrator for the online banking account and need assistance with this information, please contact your local branch or our Business Services department at [email protected].
Business Online Banking passwords automatically expires every 90 days. You will be notified in advance when it is time to change your password.
Two-step authentication will be required when you are logging in from a new location or device to confirm your account through a phone call or text message verification. Phone numbers will be displayed and you’ll be asked to confirm the phone number associated with your account to receive verification instructions.
Please note: if you do not see the phone number associated with your account, confirm that you have entered your USER ID correctly or select “my phone number is not listed” for instructions on how to update this information.
Accessing the New Mobile App
A new mobile app was launched with our online banking conversion. To login to mobile banking, please delete the previous Pathfinder Bank Mobile app from your phone and download the new version via the App Store or Google Play Store. Your Mobile login credentials will be the same as your NEW online banking credentials.
Mobile Banking does not recognize temporary passwords – you must change your password to a permanent password in Online Banking before attempting to log into mobile banking. The mobile account will be locked after three (3) unsuccessful attempts. If your account has been locked because of too many password tries, it will automatically be unlocked after 24 hours from the most recent attempt.
You must have online banking to use mobile banking.
Helpful Documents for Personal & Business
Quick Reference Guides for Business:
- Getting Started Guide
- Getting Started Checklist
- Account Reporting & Transfers
- Business Online Banking Administration Manual
- Mint Conversion
- Quickbooks Online Conversion Instructions
- Quicken for Windows Conversion Instructions_Express Web Connect
- Quicken for Windows Instructions_Web Connect
We are confident that you will find the new Online Banking platform to be a valuable tool for your financial management and we look forward to continuing to serve you.