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Launching August 26th: An All-New Mobile & Online Banking Experience for both Business & Personal

Last Update July 20, 2020

We’re excited to announce that a new and improved Online and Mobile Banking experience is on the way for both our Personal and Business customers! The new platform will be available August 26th, 2020

Please carefully review the timelines below as there are some changes that will affect the products and services we provide to you beginning August 24th through August 28th. 

Over the next few weeks, we will continue to update this page as we have more information to share including user guides, important dates and times, enhanced features, and login information. 

In the meantime, if you have questions on this upcoming upgrade, please call 1-800-811-5620.

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Personal

The new platform will feature a wide range of new and upgraded tools and services designed to make it easier for you to manage your money—anytime, anywhere. Detailed below is important information to help make this transition as seamless as possible.

We ask that you please verify that the phone number and email we have on file is up to date. Upon first log-in, you will need to receive a call/text for security purposes. If you would like to update your contact information, please stop in or call your local branch.

Important Dates

As we transition to the new Online Banking platform, there are some changes that will affect the products and services we provide to you. We want you to be aware of these changes and ask that you review this timeline carefully to help ensure the transition to our new Online Banking causes you as little disruption as possible.

All Pathfinder Bank ATMs will be in service and available. Your Pathfinder Bank checks, debit and credit cards will continue to work without interruption during the upgrade period. If you need to make a transfer or conduct other business on your account, a representative will be available during normal business hours to assist you.

First Time Log-In

  • You will access Online Banking by going to pathfinderbank.com clicking Online Banking in the top right corner, and selecting Personal from the drop down.

    • Username: To login for the first time, your username will remain the same. Please note your username will be case-sensitive. It will require that you enter your username in all lowercase letters.
    • Password: Your initial password will be PathfinderXXXX (XXXX are the FIRST four of your Social Security Number). You will be able to change your username and password in your new account settings if desired.

Featured Enhancements

  • Modern design with enhanced features and functionality to improve our personal and business banking services
  • Enhanced notifications and premium transactional and anti-fraud alerts
  • Free Personal Financial Management System that will allow you to track spending, create a budget, and assist in improving overall financial well-being.
  • Additional tools and services including Zelle®  launching Fall 2020, information to follow

Business

At Pathfinder Bank, we strive to provide you with innovative banking solutions that have the flexibility, responsiveness, and efficiency you need to best manage your business. Launching August 26th, our upgraded Business Online Banking will help guide your next level growth by providing you new tools and streamlined solutions to make your banking tasks virtually seamless. Detailed below are important dates, key information, and featured enhancements to look forward to.

Important Dates

As we transition to the new Business Online Banking platform, there are some changes that will affect the products and services we provide to you. We want you to be aware of these changes and ask that you read this timeline carefully to help ensure the transition to our new Business Online Banking causes you as little disruption as possible.

All Pathfinder Bank ATMs will be in service and available. Your Pathfinder Bank checks, debit and credit cards will continue to work without interruption during the upgrade period. If you need to make a transfer or conduct other business on your account, a representative will be available during normal business hours to assist you.

Preview Period: August 10th - August 21st 

Logging In for the First Time

You will access Online Banking by going to pathfinderbank.com clicking Online Banking in the top right corner, and selecting Business from the drop down.

  • Company ID: All Administrators will be receiving a letter in the mail with your new Company ID in the coming weeks. If you need access to this information, please call us at (315) 343-0057.

  • User ID: Your username will be the same as it is currently, minus any special characters. For example, if your current username is path.finder, you will now enter pathfinder. User IDs are not case sensitive.

  • Password: Login with temporary password: Bank20+(first four characters of your current user name, all uppercase). Example: If your current username is path.finder, your temporary password will be Bank20PATH.

Key Information

  • For Customer Support, please contact Sydney DiPierro at (315) 207-8029 or Cindy Vaughn at (315) 532-1228 or email [email protected]  

  • Please verify that the phone number and email we have on file is up to date. Upon first log-in, you will need to receive a call/text for security purposes. If you would like to update your contact information, please stop in or call your local branch.

  • We recommend downloading and saving any historical eStatements that you may need prior to Wednesday, August 26th.

  • Prior to the August 10th preview period, each user will be receiving an email with login information, instructions, and a checklist of tasks to be completed during the preview period. Please be on the lookout for this to arrive.

Featured Enhancements

  • Modern design with enhanced features and functionality to improve our business banking services
  • Customizable homepage with personalized widgets for a variety of activities
  • Enhanced notifications and premium transactional and anti-fraud alerts
  • Mobile Deposits for Business
  • Optional services will become available after the upgrade, information to follow

Mobile

  • After the upgrade has taken place, delete the previous Pathfinder Bank Mobile app from your phone and download the new version via the App Store or Google Play Store. Your Mobile login credentials will be the same as your NEW online banking credentials.

  • Mobile Banking does not recognize temporary passwords – you must change your password to a permanent password in Online Banking before attempting to log into mobile banking. The mobile account will be locked after three (3) unsuccessful attempts. If your account has been locked because of too many password tries, it will automatically be unlocked after 24 hours from the most recent attempt. 

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