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Our new Online & Mobile Banking is finally here! We are confident that you’ll enjoy the enhanced features of this new digital experience while continuing to enjoy everything you love about your mobile and online banking now.

Logging in After Upgrade - Personal Users

You will access Online Banking by clicking “Online Banking” in the top right corner of our homepage and selecting Personal from the drop down. You will be directed to the online banking login page.

If you have logged in successfully since our August 26th conversion, please continue to use the login credentials that you created when you completed your first-time login. If you have not yet logged in since our August 26th conversion, the temporary login credentials for your account have expired. Please contact us as (315) 343-0057 or call your local branch for assistance.

Please remember, usernames on our new system are case sensitive and will need to be entered correctly for two-step authentication to pull accurate account information.

Two-step authentication will be required when you are logging in from a new location or device to confirm your account through a phone call or text message verification. Phone numbers will be displayed and you’ll be asked to confirm the phone number associated with your account to receive verification instructions.

Please note: if you do not see the phone number associated with your account, confirm that you have entered your USER ID correctly or select “my phone number is not listed” for instructions on how to update this information.

If you are a business logging in for the first time after the upgrade has taken place, scroll down to the Logging In for the First Time – Business Users tab below.

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Logging In for the First Time – Business Users

You will access Online Banking by clicking Online Banking in the top right corner of our homepage and selecting Business from the drop down. If you are logging in for the first time since the upgrade on August 26th your credentials are as follows:

  • Company ID: You should have received your new Company ID in a letter from Pathfinder Bank on or before August 10th. If you do not have access to this information, please contact your local branch or call Business Services at (315) 207-8029 or (315) 532-1228.

  • User ID: Your username will be the same as it is currently, minus any special characters. For example, if your current username is path.finder, you will now enter pathfinder. User IDs are not case sensitive.

  • Password: Login with temporary password: Bank20+(first four characters of your current user name, all uppercase). Example: If your current username is path.finder, your temporary password will be Bank20PATH.

Accessing the New Mobile App

  • A new mobile app was launched with our online banking conversion. To login to mobile banking, please delete the previous Pathfinder Bank Mobile app from your phone and download the new version via the App Store or Google Play Store. Your Mobile login credentials will be the same as your NEW online banking credentials.

  • Mobile Banking does not recognize temporary passwords – you must change your password to a permanent password in Online Banking before attempting to log into mobile banking. The mobile account will be locked after three (3) unsuccessful attempts. If your account has been locked because of too many password tries, it will automatically be unlocked after 24 hours from the most recent attempt. 

  • You must have online banking to use mobile banking.

Helpful Documents for Personal & Business

Quick Reference Guides for Business:

Quicken/Intuit Guides:

Key Features

For Personal

  • Modern design with enhanced features and functionality to improve our personal and business banking services
  • Enhanced notifications and premium transactional and anti-fraud alerts
  • Free Personal Financial Management Tool that allows you to track spending, create a budget, and assists in improving overall financial well-being.
  • Additional tools and services including Zelle®  launching Fall 2020, information to follow

For Business

  • Modern design with enhanced features and functionality to improve our business banking services
  • Customizable homepage with personalized widgets for a variety of activities
  • Enhanced notifications and premium transactional and anti-fraud alerts
  • Mobile Deposits for Business
  • Optional services will become available after the upgrade, information to follow

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We are confident that you will find the new Online Banking platform to be a valuable tool for your financial management and we look forward to continuing to serve you.

In the meantime, if you have questions about this upgrade, please visit or call your local branch or contact us toll free at 1-800-811-5620.

Switch your accounts today.

We live where you live. Investing back into what you care about. Join us!

 Switch Kit