Skip to content

Last Updated May 18, 2021

Our commitment spans 160 years – today is no different, we are here to help.

We hope that you, your family and your colleagues are safe. As before, our goal is to continue to provide a safe banking environment for our customers and guests and to provide a safe work environment for our employees. We continue to closely monitor guidance from local, state and national health authorities and will update our procedures as needed to adhere to the most effective health and safety standards.

In response to Governor Andrew M. Cuomo’s announcement to end New York’s mask mandate and adopt CDC guidelines for the fully vaccinated, facial coverings will be optional for fully vaccinated customers, employees and guests beginning Wednesday, May 19.

People are considered fully vaccinated 2 weeks after their second dose in a 2-dose series, or 2 weeks after a single-dose vaccine. If you do not meet these requirements, regardless of your age, you are NOT fully vaccinated and should wear a mask while inside our facilities. Keep taking all precautions until you are fully vaccinated.

  • We will not require proof of vaccination upon entry to any of our locations, but we ask for responsible and respectful cooperation with this revised policy. Pathfinder Bank continues to recommend that all customers and guests, especially those who are at higher risk, wear a mask or shield.
  • As we continue to ensure the health and well-being of our customers, employees, and guests the company continues to observe elevated cleaning and sanitizing protocols that meet or exceed public health guidelines and can help to reduce the spread of COVID-19. Plexiglass shields will remain in use to protect both employees and customers.
  • Integrity is one of our core values. If an employee is not vaccinated, we expect them to continue to wear a face covering.
  • As a customer or guest, you should feel empowered to request that an employee wear a mask and/or provide you with more social distancing space. Comfort levels with “getting back to normal” will vary for different reasons. Our employees are encouraged to have a face covering with them at all at all times to wear if a customer/client or a colleague requests they do so. 
  • Customers may still experience longer-than-normal wait times due to social distancing measures and cleaning protocols. All locations are operating during normal business hours Monday – Friday. Saturdays will remain limited to drive-thru only from 9 AM to 12 PM with the exception of our Lacona lobby, which will be open from 8:30 AM to 12:00 PM.  
  • Please note: we are still available through our digital channels, our drive-thru locations, and also able to set up appointments should the need arise.

We recognize the challenges and financial difficulties facing our communities as the pandemic continues to change and shift. As we navigate through this period of uncertainty together, we want to assure you, we remain available to serve your personal and business banking needs. We encourage our existing customers to explore our relief programs available and work with your banker if you are experiencing any financial difficulties. We will do everything we can to assist you during this time.

Please continue to be respectful and kind to one another. Thank you for your continued cooperation and support. Please check back, as we will provide regular updates here. Thank you for your continued support of Pathfinder Bank. We wish the best of health to each of you.

{beginAccordion}

Relief programs available

We at Pathfinder Bank have always been proud of our role as a community focused financial institution. We have a long history of supporting our customers and communities in their times of need, and we are here to support you now and through the uncertainties yet to come. 

We continue to evaluate our COVID-19 relief program, including options to extend or expand the program, as the situation evolves for our customers and the communities we serve. 

Personal Banking Customers

Individuals facing financial difficulties related to COVID-19 are encouraged to call Jessica DeGrenier at 315-207-8059 or email [email protected] to discuss their individual circumstances and potential solutions available to them.

Business Customers

If you have been negatively impacted financially by the COVID-19 pandemic, we have lending facility options and loan payment deferral options available. Please contact your Business Lender. If you are unsure of who to contact, please call us at 315-532-6399.

Branch availability

All of our branch locations are now open during normal business hours Monday – Friday. Saturdays will remain limited to drive-thru only from 9 AM to 12 PM with the exception of our Lacona lobby, which will be open from 8:30 AM to 12:00 PM. 

All of our lobbies will have restrictions of the number of individuals allowed in the branch at any given time. Facial coverings will be optional for fully vaccinated customers, employees and guests as of May 19th, 2021. Social distancing and hand sanitizing is still encouraged. Thank you in advance for your cooperation, patience, and respect. 

People are considered fully vaccinated 2 weeks after their second dose in a 2-dose series, or 2 weeks after a single-dose vaccine. If you do not meet these requirements, regardless of your age, you are NOT fully vaccinated and should wear a mask while inside our facilities. Keep taking all precautions until you are fully vaccinated.

Other ways to access your accounts 

    • Online and Mobile Banking – Offers access to your accounts, bill pay, and more
    • Mobile Deposit – The Mobile Check Deposit feature is available through our Mobile App
    • Call Center - Our excellent Call Center Associates are local and able to answer any questions you have, call 315-343-0057
    • Extended ATM Network – Timely access to money in your account using your debit card, balance inquiries, and deposits (ATM deposits are available at all ATM locations with the exception of our Walk Up on West Second Street and our Drive Up at our Plaza Office, both in Oswego)
    • Night Deposit Box – All branches have a night deposit box (drop box) on site. Mortgage payments and cash or check deposits may be made using the drop box. For cash or check deposits, place the deposit in a sealed envelope with the account number and/or deposit ticket and the amount of the deposit. For mortgage payments, place the payment in a sealed envelope with the mortgage coupon or the account number.

    Please click here, for more information on how to use some of the digital options listed above.

What we are doing to help prevent the spread

Our branches will look a little different as we continue to place a strong focus on the health and safety of our employees, customers, and community. Here's what to expect:

  • Way finding and social distancing markings have been placed throughout the branch network to help maintain 6 feet of distance and ensure social distancing at all times.
  • Plexiglass shields are installed at all teller stations, service desks, and customer facing office areas. This is to help protect both our employees and customers.
  • For your safety and the safety of those around you, we will be limiting the number of customers in our lobbies at any one time. We kindly ask those customers visiting the lobby of our branches to please limit the number in your party to only those needed to complete your transaction.
  • Lobby doors will remain locked yet a concierge will be positioned at the entry point to grant you entry.
  • Facial coverings will be optional for fully vaccinated customers, employees and guests beginning Wednesday, May 19. People are considered fully vaccinated 2 weeks after their second dose in a 2-dose series, or 2 weeks after a single-dose vaccine. If you do not meet these requirements, regardless of your age, you are NOT fully vaccinated and should wear a mask while inside our facilities. 
  • Hand sanitizer is available for customers as they enter and exit our locations via commercial hand sanitizing stations.
  • Common areas such as coffee stations, public restrooms, check writer stations and children’s tables will remain temporarily closed.
  • Greatly enhanced daily cleaning procedures have been implemented.
  • Touch points will be continually sanitized at all teller stations and customer facing desks after each interaction.
  • Frequent hand washing is highly encouraged and our employees will practice proper hand washing techniques often.
  • Employees will be required to attest to a number of health related questions each morning prior to customer activity

We are continuously monitoring the situation and will adjust our plans to ensure we’re doing the most we can to keep every customer, community members, and our staff as healthy as we can. In addition, we will continue offering expanded drive-thru services.

Ways to protect your accounts against fraud

During times of heightened fear and confusion, scammers are looking to take advantage of these situations. Their goal is to gain access to your accounts and steal sensitive information.

Look out for deceptive emails, texts, and phone calls that may look like they are coming from reputable companies, charities, or government agencies such as the CDC and WHO. Learn more on how to be aware of the different types of fraud so you can help protect your personal and financial information.

Please note:

  • Pathfinder Bank will NEVER ask you for personal information via email
  • Pathfinder Bank will NEVER ask you for your password

Personal and business community resources

Personal Resources

Business Resources

{endAccordion}

 

Switch your accounts today.

We live where you live. Investing back into what you care about. Join us!

 Switch Kit