Last Updated April 16, 2020
Our commitment spans 160 years – today is no different, we are here to help.
We hope that you, your family and your colleagues are safe. We are now entering a new phase of the coronavirus (COVID-19) pandemic. This is the new normal: social distancing, closed schools, closed businesses, and the acceptance of uncertainty.
We recognize the challenges and financial difficulties facing our communities in the coming months. As we navigate through this period of uncertainty together, we want to assure you, we remain available to serve your personal and business banking needs.
While our priority is the health and safety of our employees and public, we are still available through our digital channels, our drive-thru locations, and also able to set up appointments should the need arise. We recognize the tremendous impact this situation is having on our economy and encourage our existing customers to explore our relief programs available and work with your banker if you are experiencing any financial difficulties. We will do everything we can to assist you during this time.
We thank you in advance for your cooperation and patience as we continue to adapt to these ever-changing times. Please check back, as we will provide regular updates here. Thank you for your continued support of Pathfinder Bank. We wish the best of health to each of you.
Relief programs available
We at Pathfinder Bank have always been proud of our role as a community focused financial institution. We have a long history of supporting our customers and communities in their times of need, and we are here to support you now and through the uncertainties yet to come.
We will continue to evaluate our COVID-19 relief program, including options to extend or expand the program, as the situation evolves for our customers and the communities we serve.
Personal Banking Customers
We have implemented a number of solutions for customers who have been negatively impacted by COVID-19.
• ATM fee waivers may be available through April 30
• Temporary increase in daily limits for ATM withdrawals
• Certain payment deferrals may be available on residential mortgage products (1-4 family)
• Additional fee relief may be available on other deposit and lending solutions
Individuals facing financial difficulties related to COVID-19 are encouraged to call Jessica DeGrenier at 315-207-8059 or email [email protected] to discuss their individual circumstances and potential solutions available to them.
If you have been negatively impacted financially by the COVID-19 pandemic, we have lending facility options and loan payment deferral options available. Please contact your Business Lender. If you are unsure of who to contact, please call us at 315-532-6399.
Temporary changes to branch availability
Effective Friday, March 20th, we will be limited to drive-thru teller services and banking by appointment at all branch locations as recommended by the CDC social distancing guidance.
Effective Monday, April 6th, Our Drive-thrus will operate weekdays from 9AM to 5PM and Saturdays from 9AM to 12PM.
Bank by Appointment will be available Monday through Friday between the hours of 9AM and 4PM. If you are unable to use the drive-thru, or if you need to schedule an essential meeting like a loan closing, access to your safe deposit box or other service, please call your local branch, your lender, or our customer service line at 315-343-0057. Business owners with transactions of merited size and complexity should make appointments at their local branch.
Here are some of the ways we can serve you during this time.
- Online and Mobile Banking – Offers access to your accounts, bill pay, and more
- Mobile Deposit – The Mobile Check Deposit feature is available through our Mobile App
- Call Center - Our excellent Call Center Associates are local and able to answer any questions you have, call 315-343-0057
- Extended ATM Network – Timely access to money in your account using your debit card, balance inquiries, and deposits (ATM deposits are available at all ATM locations with the exception of our Walk Up on West Second Street and our Drive Up at our Plaza Office, both in Oswego)
- Night Deposit Box – All branches have a night deposit box (drop box) on site. Mortgage payments and cash or check deposits may be made using the drop box. For cash or check deposits, place the deposit in a sealed envelope with the account number and/or deposit ticket and the amount of the deposit. For mortgage payments, place the payment in a sealed envelope with the mortgage coupon or the account number.
Please click here, for more information on how to use some of the digital options listed above.
Restricting the services provided in our offices is an extraordinary step, but we are in an extraordinary situation. We believe this is the best way for us to continue giving you essential services while taking maximum precautions against the spread of the disease. Continue back for the latest updates.
To schedule an appointment at your local branch, you can call our Customer Service line at (315) 343-0057 or reach out directly using the numbers listed below.
(315) 343 -2577
Central Square Office
(315) 207- 8020
Other ways to access your accounts
- Bank online. From the comfort of your computer or phone, you can check balances, send payments, make mobile check deposits, transfer funds, and more. It only takes a couple of minutes to sign up for Online Banking. If you're not already registered, visit Online Banking to sign up.
- Bank on the Pathfinder Bank app. You can bank from anywhere with the Pathfinder Bank app for your smartphone (Android and iOS). Download the app that works for your device and you'll get all the same tools, plus you can make mobile deposits.
- Bank at a nearby Branch or Pathfinder Bank ATM. Our network of Pathfinder Bank ATMs are available if you need to check your balance or make a deposit or withdrawal.
What we are doing to help prevent the spread
Given the current unpredictable nature of the spread of COVID-19, and in an abundance of caution, Pathfinder Bank has implemented the following practices immediately
- We have increased our overnight cleaning activities to ensure frequently touched areas are being disinfected and sanitized.
- We have implemented social distancing techniques to minimize the typical face-to-face contact by utilizing teleconference calls and flexible workspaces. In addition, we kindly ask all of our customers to help us maintain a handshake-free zone at all Pathfinder Bank locations.
- We have asked employees who feel ill to stay home.
- We have convened a team of our senior leaders who meet daily to discuss the situation and stand ready to take additional steps, if necessary.
- We have measures in place to ensure our operations can effectively continue so that we can provide our customers uninterrupted service. Pathfinder Bank already had robust and detailed business continuity plans in place.
- We're advising all Pathfinder Bank employees to follow the health and hygiene guidelines issued by the World Health Organization and the U.S. Centers for Disease Control and Prevention.
Ways to protect your accounts against fraud
During times of heightened fear and confusion, scammers are looking to take advantage of these situations. Their goal is to gain access to your accounts and steal sensitive information.
Look out for deceptive emails, texts, and phone calls that may look like they are coming from reputable companies, charities, or government agencies such as the CDC and WHO. Learn more on how to be aware of the different types of fraud so you can help protect your personal and financial information.
- Pathfinder Bank will ask you for personal information via email
- Pathfinder Bank will ask you for your password
Personal and business community resources
- NYS Department of Health | COVID-19 hotline: 1-888-364-3065
- NYS Unemployment Assistance
- Oswego Health
- Center for Disease Control
- World Health Organization
- Check Status of my Economic Impact Payment
- SBA Small Business Guidance & Loan Resources
- Onondaga Small Business Development Center
- Onondaga County Office of Economic Development
- Operation Oswego County
- County of Oswego Industrial Development Agency
- Pursuit (NYBDC)
- New York State Economic Development Counsel
- MACNY COVID-19 Updates and Prepardness
- CenterState CEO Business Resources